FAQ

How do I make a purchase? Browse our store, choose your desired product, click "Add to Cart" or "Buy Now," and complete your payment through our secure checkout.

Do you have a physical store? No. We sell exclusively online to ensure the best prices and a wide selection for our customers.

Do you ship to my country? Yes. We ship to a wide range of international locations. Available shipping options will appear at checkout based on your address.

How long does delivery take? Processing takes 1–3 business days. Estimated delivery is between 5 and 12 business days, depending on the destination and logistics operator. You will receive a tracking code via email once dispatched.

What are the payment methods? We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Apple Pay or Google Pay may also be available on supported devices.

Can I pay with cash on delivery (COD)? Currently, we do not offer COD. All payments are processed securely online.

Can I change my order or address? We can only edit or cancel an order before it has been processed. If you need to update your details, contact us immediately at contato@mktassessoria.com. Once dispatched, no modifications can be made.

Where do the products come from? We work with logistics centers in various regions (USA, Europe, and Asia). We ship from the most efficient warehouse based on your location and stock availability.

I only received part of my order; is this normal? Yes. If your order includes products from different warehouses, they may arrive in separate packages with individual tracking codes.

How do I track my order? Once your order is shipped, we will send a tracking code to your email. You can use this code on our website or through global tracking platforms.

I still need help. Our team is ready to assist you. Please email us at contato@mktassessoria.com with your order number and full name.